Terms & Conditions

Booking your Big Day

To book your big day with us and secure your date we require a £200 deposit with your final balance not due until your big day. Dates will only be reserved when full deposit is paid. If deposit is not paid when expected, we will make 2 attempts to contact you and if there is no reply we will remove your information from our system. You will have to get in contact with us again to secure your date. Full balance must be paid on the day of the wedding or before. 

Rescheduling & Cancelations

If you need to reschedule your wedding, we will change your date on our system as many times as are needed. We shall always do our best to accommodate your new wedding date but if we cannot cover your new date your deposit will be refunded to you. If you need to cancel your day, your booking remains on our system incase you decide to reschedule and your deposit is non refundable. The deposit secures the time and services of the Photographer/videographer for the wedding and is non refundable or transferable in the event of cancellation, it being the agreed loss suffered by the photographer/videographer due to cancellation. Weddings that must be postponed to a later date will retain the deposit as long as the photographer can re-schedule for the new date and time.The client may cancel their contract at any time by giving written notice to the photographer/videographer but in doing so shall forfeit any money all ready paid. If Client fails to supply written cancellation as specified before the wedding date or cancels within 30 days of the wedding date, Client shall be required to pay the full balance due.

Film Length

The length of your film is dependant on the length of your day. We aim to have our films be between 1 - 2 hours long. This is greatly influenced by how long your ceremony and speeches are. 

Amount of Photos

On average the amount of photos we aim to take at a wedding is between 500 - 1000. This is dependant on the length of your ceremony, speeches and amount of group shots you would like. We like to narrow down the photos for you as we aim to give you quality over quantity. 

Editing Timescales

The editing stage is the longest process in creating your wedding product. Our timescale for editing is approximately 16 weeks from the date of your wedding. We will always do our best and provide you with your product earlier but we will never compromise on the quality of our work by rushing the process. Please be aware that during bridal season (April - August) that editing may take slightly longer due to the increased volume of weddings we cover. 

Editing Styles 

All image sizes are exported at A3 quality. The photographer will provide a pleasing colour balance but cannot guarantee exact colour matching.  It is sometimes impossible to record on film/sensor the exact colour as seen by the human eye. All of the images taken are at the artistic discretion of the photographer. If you are unhappy with composition or colour we will do our best to adjust this to your taste however if we disagree ultimately the copyright and image ownership still stands with Shutter Monkeys Media and we will not edit our image to a standard we are not proud of. 

Copyright

All copyright remains with Shutter Monkeys Media. No Raw files will be giving out. ​

You of course have rights to your images however you are unable to allow another photographer or otherwise to use, claim ownership or edit our images.

Drone 

The use of the Drone is dependant on the location as some venues are within areas where you cannot fly drones (Near airports). Depending on the availability of our drone operator it may be the case the your drone footage will be shot on a different day from your wedding day but will still be included in your final film.

Live Stream

Live Stream is solely based on wifi capabilities. Depending on the wifi capability of your venue we cannot guarantee live stream will be available to you. If your venue location has low wifi capabilities and you choose to proceed, we cannot guarantee there will be no issues during the live streaming. As wifi signals can be very unpredictable we cannot be held responsible if we encounter signal issues while your live streaming is in progress. 

House Rules

Shutter Monkeys Media are governed by the rules made by ministers/registrars/hotels... as to where we can stand. It is up to the couple to make us aware of any rules before hand - if we are restricted we will not take responsibility for missing images. 

Desired Images

It is up to the individual couple to inform us of any specific images they require. We recommend sending us a list of images eg of group shots, couple shots or getting ready shots that you would like. If we are not informed before the wedding day, we take responsibility in capturing any and all images we would recommend. If you do not receive an image that you would have liked but did not inform us if this before the wedding day we cannot take responsibility for missing images. 

Albums and Prints 

We do not charge extra for prints and albums, we only charge our customers cost price. If you would like an album or print we will providing you with pricing from our supplier when all of our images are complete. Delivery of your album/ print takes 2 - 3 weeks from ordering as this allows us to quality check your product

After Product Delivery 

Upon receipt of a USB, Client accepts all responsibility for archiving and protecting the USB. Videographers/Photographers do not permanently archive files. Videographers/Photographers are not responsible for the lifespan of any digital media provided or for any future changes in digital

technology or media readers that might result in an inability to read USB provided.

Corupt Media

We cannot be held responsible for any unforeseen circumstances I.e corrupt media. In the unlikely event that there is corrupt media a partial refund will be made depending to the amount of unusable footage. 

Exclusivity/Guest Photography

It is understood that the photographer will act as the sole and exclusive wedding photographer. Because of the fact that flashes from guests’ cameras may ruin shots taken by the photographer, the clients acknowledge that these instances may occur and the Photographer takes no responsibility if it does. Because of time constraints and the need for subjects to pay full attention to the photographer, the photographer shall be the sole professional still photographer at the venue/s specified. Shutter Monkeys Media can not & will not be responsible for missing images due to guests interrupting our work flow.  

Guest Behaviour & Respect

Please respect all staff of Shutter Monkeys Media. No abuse or threats will be tolerated. If abuse or threats are made towards any staff of Shutter Monkeys Media, this will result in the early or immediate departure of the Videographers/Photographers. If the Client is unable to control the conduct of their guests or if the conduct of any of their guests damages the equipment of the Videographer/Photographers, it will result in the early or immediate departure of the Videographers/Photographers. The Client understand that in such an event, no refunds whatsoever will be paid to the Clients and in the event of any damage to the Videographers/ Photographers equipment, the Client will be held responsible for the cost of repair or replacement of the damaged item(s). If at any stage before or after your wedding day abuse or threats are made towards any staff of Shutter Monkeys Media, we reserve the right to delete all of your footage and photos, refund you in full, cancel our contract with you and we will report you the police. If any abuse or threats are made towards anyone of Shutter Monkeys Media after our contract with you is complete, this will be reported to the police. 

Weather 

The Videographers/Photographers cannot be held responsible for weather disturbances affecting coverage although all efforts will be taken to provide agreed coverage in the time allocated to them. If due to bad weather on your day, you choose to not have pictures taken outside, we cannot be held responsible for missing images. We know how important a brides dress is so if it is raining on your day we will always recommend carrying your train as not let the dress get wet or dirty. It is up to the bride if they would like to place their dress on the ground to get certain images, if they choose not to we cannot be held responsible for missing images. 

Meal

When filming and photographing weddings we absolutely love and enjoy what we do but we are still working and it can be a long day for everyone. We would never request a meal but being offered is always very much appreciated!

Privacy

All details from clients will be with Shutter Monkeys Media until all work is completed, no details will be giving out to third parties.

 

Special Requests

All special requests must be submitted in writing to shuttermonkeysmedia@gmail.com.

Complaints

All Complaints must be submitted in writing to shuttermonkeysmedia@gmail.com. Any issues regarding behaviour of staff, Time Keeping and anything not regarding the final product must be submitted in writing before delivery of the final product or you may not be eligible for any compensation. Complaints regarding the final product must be submitted within 1 week of delivery of final product or will not be eligible for compensation. 

Contact

If you would like to chat with us about your booking or any worries or questions you may have please don't hesitate to contact us at shuttermonkeysmedia@gmail.com.