Our Policies

Booking your Big Day

To book your big day with us and secure your date we require a £200 deposit with your final balance not due until your big day.

Rescheduling & Cancelations

If you need to reschedule your wedding, we will change your date on our system as many times as are needed. We shall always do our best to accommodate your new wedding date but if we cannot cover your new date your deposit will be refunded to you. If you need to cancel your day, your booking remains on our system incase you decide to reschedule and your deposit is non refundable. 

Film Length

The length of your film is dependant on the length of your day. We aim to have our films be between 1 - 2 hours long. This is greatly influenced by how long your ceremony and speeches are. 

Amount of Photos

On average the amount of photos we aim to take at a wedding is between 500 - 1000. This is dependant on the length of your ceremony, speeches and amount of group shots you would like. We like to narrow down the photos for you as we aim to give you quality over quantity. 

Editing Timescales

The editing stage is the longest process in creating your wedding product. Our timescale for editing is approximately 12 weeks from the date of your wedding. We will always do our best and provide you with your product earlier but we will never compromise on the quality of our work by rushing the process. Please be aware that during bridal season (April - August) that editing may take slightly longer due to the increased volume of weddings we cover. 

Drone 

The use of the Drone is dependant on the location as some venues are within areas where you cannot fly drones (Near airports). 

Live Stream

Live Stream is solely based on wifi capabilities. Depending on the wifi capability of your venue we cannot guarantee live stream will be available to you. If your venue location has low wifi capabilities and you choose to proceed, we cannot guarantee there will be no issues during the live streaming. 

Contact

If you would like to chat with us about your booking or any worries or questions you may have please don't hesitate to contact us at shuttermonkeysmedia@gmail.com.