Frequently Asked Questions
For more info please visit our Terms and Conditions page
Before the Big Day
How can I book you?
To secure your date, please get in touch as soon as possible so we can confirm our availability.
Once your date is confirmed, we’ll send over a booking link which includes your contract and invoice for your records. A £200 deposit is required to officially secure your wedding date with us.
Dates are booked on a first-come, first-served basis 🤍
Can we have a meeting/chat before booking with you?
Absolutely 🤍 Many of our couples like to have a chat either before or shortly after booking — whether that’s to ask questions or simply to put a face to the name.
We offer Zoom calls most evenings, and we’re always happy to arrange a time that suits you. Just get in touch and we’ll pop something in the diary.
What do you need from us before the big day?
Once we have all of your details in place and all the necessary details about your big day, the only thing we will ask for is a list of your group shots (Only required if you have booked Photography) . We ask to keep this list to a max 15 shots as anymore than this will impact on the rest of your day. Here is an example list of group shots.
1. Bride, Groom and Parents
2. Bride, Groom and Bridesmaids
3. Bride, Groom and Groomsmen
4. Bride, Groom and siblings
5. Bride, Groom and all bridal party
6. Bride, Groom and Grandparents
etc
Please submit your group shot list here - https://form.jotform.com/250632512747051
On the Big Day
When will you arrive on my big day?
If you have booked Prep (Film and/or Photos of you and your bridal party getting ready) we will arrive to start at 11am. We never like to arrive too early as we like to let the hair and make up artists make a start so when we start taking pictures you are pretty much camera ready! If you have booked 1 hour before ceremony as it sounds we arrive 1 hour before the ceremony and start with detailed footage and/or photography of your guests arriving and some detail work of your ceremony rooms.
When will you leave?
If you have booked until speeches - We will depart your day once all speeches are complete.
If you have booked until 3rd dance - At your reception most people have 3 important first dances. These normally include -
1. The couples first dance
2. A Parents/couples dance
3. The first main party music dance (Where all guests join in)
Once all of the dances are complete and we have some great footage/photos of guests on the dance floor our day has come to an end and we leave you to enjoy the rest of your night with your guests. If you would like us to stay longer than this for fireworks or another form of entertainment please get in touch and let us know. This would incur an additional charge.
What will happen if it rains?
Please don’t worry 🤍 Rain never ruins a wedding day — in fact, it often makes it even more atmospheric and romantic. We’re fully prepared for all weather conditions and always have a backup plan in place. Whether that’s making use of beautiful indoor spaces, covered areas, or embracing the rain with umbrellas and dramatic skies, we’ll ensure you still receive stunning images.
Some of our favourite photos have been taken in unexpected weather — it’s all part of your story.
After the Big Day
When will my photos/video be ready?
Our editing turnaround is typically around 20 weeks from your wedding date. Rather than working to a fixed delivery deadline, we edit each wedding individually and with great care. Every gallery and film receives the time and attention it deserves, and we never rush the process or compromise on quality. Most couples receive their final images and films at or around the 20-week mark, and as soon as your full gallery is complete, you’ll be the very first to know 🤍
Can I choose my own music for my video?
Due to copyright licensing laws, we use carefully selected royalty-free music for all of our full films and highlight films. This ensures your video can be shared online without any restrictions or risk of being muted or removed.
While we’re unable to use copyrighted songs, we always choose music that complements the tone and emotion of your day beautifully 🤍
How will I get my film/photos?
All of your images and films are delivered via a private, personalised online link unique to you. This link allows you to view and download everything easily from any device.
Your photos will appear in a downloadable online gallery, and both your highlight and full film can be streamed or downloaded directly from the same link.
We host and maintain these galleries long-term, so your memories remain safely accessible 🤍