Terms and Conditions

Booking Your Big Day

To secure your wedding date with us, a non-refundable deposit of £200 is required. Your booking will only be confirmed once the full deposit has been received. If your deposit is not received within the agreed timeframe, we will make two attempts to contact you. If no response is received, your provisional booking will be removed from our system, and you will need to get back in touch to rebook.

The remaining balance is due no later than your wedding day.

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Paying your Balance 

Your remaining balance is due 4 weeks prior to your wedding date. This must be paid via bank transfer. You can find the details required on your invoice on your private customer portal link. 

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Rescheduling & Cancellations

If you need to reschedule your wedding, we’re happy to update your date as many times as needed. We will always do our best to accommodate your new date. If we are unavailable, your deposit will be refunded.

If you choose to cancel your booking, the £200 deposit remains non-refundable, as it secures our time and services. You may still reschedule at a later date, subject to availability.

By reserving your wedding date with Shutter Monkeys Media, we commit to holding that date exclusively for you and often turn away other potential clients to honour your booking. As weddings are typically booked well in advance, cancellations made close to the date of the event make it unlikely that we will be able to secure a replacement booking. This results in a significant loss of potential business.

Therefore, cancellations made within six (6) months of the wedding date will require full payment of the remaining balance, regardless of the reason for cancellation. This policy reflects the loss of income and opportunities that may occur due to the late notice. All cancellations must be submitted in writing via email to shuttermonkeysmedia@gmail.com.

All cancellations must be submitted in writing via email to shuttermonkeysmedia@gmail.com. Cancellations made within 30 days of the wedding will require full payment of the remaining balance.

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Film Length

Your wedding film length depends on the events of your day, particularly the ceremony and speeches. Most of our films range between 30 minutes to 2 hours, depending on the content captured.

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Image Quantity

We focus on quality over quantity. The number of photos delivered depends on your wedding duration and the moments captured. We ensure your gallery tells the full story of your day in the most beautiful way.

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Previews

You’ll receive a selection of 5–15 preview images shortly after your wedding. These previews are a sneak peek and are included only in photography and photo + video packages.

If you’re unhappy with the editing style in your previews, please let us know within 24 hours. Failing to do so may result in your full gallery being edited in that same style.

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Editing Timescales

Editing is our longest and most important process. Our typical delivery timeframe is 16–20 weeks post-wedding. During peak season (April–August), edits may take slightly longer. While we aim to deliver earlier, we will never sacrifice quality for speed. 

If you have booked the RAW MOMENTS package then the timescale for deliver is 48 hours from your wedding day as this package does not include editing. We reserve the right to adjust these timescales depending on business needs.

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Editing Style

We use soft, romantic, light and airy tones in our editing. We do not work in bold or heavily saturated styles. All images are exported at A3 quality. We retain full creative control and copyright. While we’ll always try to accommodate your preferences, we will not edit images in a way that compromises our artistic standards.

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Copyright

All copyrights remain the property of Shutter Monkeys Media. RAW files will not be released. Clients may use their photos for personal use only and may not permit third parties to alter, sell, or claim ownership of our work.

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Drone Footage

Drone usage is subject to venue permission, weather, and airspace restrictions (e.g., near airports). If drone footage cannot be captured on your wedding day, we may arrange another day for aerial shots where possible. We are not liable for missed footage due to weather, legal restrictions, or venue rules.

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Guests & Vendors

We cannot control if guests or other vendors unintentionally obstruct our cameras. These moments are typically uneditable. We do not accept responsibility for such occurrences affecting your final photos or video.

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Microphones for Videography

For optimal audio, especially if your venue lacks a PA system, we may clip a discreet microphone onto individuals during the ceremony or speeches. We cannot be responsible for poor audio caused by interference, tampering, or accidental mic issues.

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Entertainment Coverage

If you have planned entertainment (e.g., singing waiters or drag performers) that you want us to capture, there is a £100 charge. Please notify us at least 48 hours before your wedding. If we are not informed, we cannot guarantee coverage of this entertainment.

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Breaks for Our Team

Our team typically works 7–10 hours on your big day. We usually take a break during your meal, as guests prefer not to be filmed while eating. If you’re providing supplier meals, please let us know in advance. If not, we may step out briefly and will confirm key timings (e.g., first dance) with your coordinator.

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House Rules

We operate under any rules set by registrars, ministers, or venues, including restrictions on camera placement. It is your responsibility to inform us in advance of any limitations. We cannot be held liable for missed shots due to these restrictions.

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Desired Coverage

Please send us a list of any must-have photos (e.g., group shots, specific moments) in advance. We do our best to cover everything, but if you haven’t informed us of specific requests beforehand, we cannot be held accountable for missed images or footage.

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Engagement Shoots

Photography bookings over £999 include a free engagement shoot within Ayrshire or Glasgow. Shoots outside these areas may incur a travel fee. You'll receive 10–50 images, typically delivered within 1–2 weeks. Additional shoots can be booked separately for £250.

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Albums & Prints

Album and print options will be offered once your gallery is complete. Delivery may take 2–3 weeks post-order. Album design is at the photographer’s artistic discretion. We cannot proceed with an album until your image selections are confirmed. No changes can be made once the album is printed.

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Delivery of Your Media

Photos: Delivered via a personal online gallery on MyAlbum.com
Videos: Delivered via a personal online viewing link on Vidflow.co

We no longer offer USBs or DVDs as of October 2022 due to outdated technology.

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After Delivery

Once your gallery or video link is delivered, you are responsible for downloading and securely storing your media. We only retain your files for 6 months post-delivery. After that, we cannot guarantee retrieval or edits.

If MyAlbum or Vidflow ceases operation, Shutter Monkeys Media is not responsible for lost access. Always download and back up your files.

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Corrupt Media

In the rare event of corrupted files or footage, a partial refund may be issued based on the severity and extent of the unusable material.

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Exclusivity & Guest Photography

We are your exclusive photographers/videographers. We are not liable for missed moments caused by guest interference or flashes from other cameras. Please ensure guests do not obstruct our workflow during key moments.

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Guest Behaviour & Respect

We expect all guests and clients to treat our team respectfully. Abuse or threats will result in our immediate departure from your wedding with no refund. Clients are responsible for any damage to our equipment caused by guests.

We reserve the right to:

• Cancel your contract

• Delete your images and videos

• Report any abusive or threatening behaviour to the police

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Weather

We are not liable for poor weather impacting your photos or footage. If you choose not to shoot outdoors due to rain or muddy conditions, we respect that decision but cannot be responsible for missed shots.

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Privacy

Client details are stored only for the duration of your project and will never be shared with third parties.

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Special Requests & Complaints

Special requests must be submitted in writing to shuttermonkeysmedia@gmail.com.
Complaints must also be emailed to us:

• Service complaints (e.g. behaviour, punctuality) must be made before delivery of your final product.

• Product complaints must be made within 1 week of delivery.

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Contact Us

Got questions or need to chat?
Email us at shuttermonkeysmedia@gmail.com — we’re always happy to help!